Returns, Refunds, Shipping, etc...

Refund Policy

NO REFUNDS OR EXCHANGES ONCE YOUR PRODUCT HAS BEEN SHIPPED. ALL SALES ARE FINAL AFTER 24 HOURS!

3:13 by Nu is NOT liable for the following:

  • Goods damaged by any shipping service
  • Stolen goods
  • Goods sent to the wrong address

 

Check out our “Frequently Asked Questions” section for policies on cancellations and incorrectly addressed orders.

Check out our “Contact” section for what to do in the event of a cancellation OR incorrect address.

Return Policy

NO RETURNS ARE PERMITTED. ALL SALES ARE FINAL AFTER 24 HOURS!

Shipping Policy

🚨 Orders placed between July 25 and August 1 will not be shipped until end of day, August 2 🚨 

We are currently only shipping within the United States.

Order Processing Time:

Your order is final and cannot be changed after 24 hours.

It is then packaged and shipped within 3 business days afterwards. All orders purchased after 3pm EST will be considered next business day orders.

*most of the time, during regular seasons, orders are shipped out within 48 hours* 

Example: Sally placed her order on Monday at 11am EST, she can expect an email about the shipment of her order by OR before Thursday at 8pm EST.

Best Ways to Contact

Email 313bynu@gmail.com if the following occurs:

  • You have not received an email that your order has shipped.
  • Status of your order: when it will be packaged or dropped off to the post office.
  • You would like to cancel an order within the 24-hour window period. 
  • You would like to change the address of an order within the 24-hour window period. 

*response time: one business day*

Use the “Contact Us” website form if the following occurs:

  • Questions about products on our website.
  • Complaints about products on our website.
  • Compliments about products on our website.
  • Complaints about the customer service you’ve received.

*response time: three business days*

 

For all mobile and email inquiries please use the following template:

 

Email Subject or First Line of Txt Msg: [order #], “CANCELLATION” or “SHIPPING INQUIRY”

 

Email/Txt Msg Content: 

     Name

     Order #

     [State your inquiry]